Support Specialist

Responding to clients’ support requests and inquiries via phone and email
Responding to clients’ billing questions and changes via phone and email
Making requested updates to clients’ websites
Troubleshooting, diagnosing and fixing technical issues such as errors with DNS or websites being down
Walking clients through making basic content updates in WordPress/Divi
Transferring websites and other services (domain registration, DNS, etc.) from other hosting providers to Slamdot
Monitoring and renewing domain registrations
Monitoring and renewing SSL certificates
Monitoring client invoices and following up when payment is not received
Assisting teammates with technical questions, billing questions and website updates
Working on in-house projects such as website updates and account maintenance during downtime

Strong ability to multi-task
Experience working with WordPress
Understanding of HTML and CSS
Strong analytical and problem-solving skills
Excellent critical thinking, analytical, and problem-solving skills
Ability and willingness to learn new tools and technologies
Excellent customer service manners
Exhibits solid communication skills (oral and written)
Attention to detail
Troubleshooting experience/technical support experience preferred
Experience with website hosting and familiarity with components such as domains, DNS and SSL certificates a plus