Support Specialist


  • Responding to clients’ support requests and inquiries via phone and email
  • Responding to clients’ billing questions and changes via phone and email
  • Making requested updates to clients’ websites
  • Troubleshooting, diagnosing and fixing technical issues such as errors with DNS or websites being down
  • Walking clients through making basic content updates in WordPress/Divi
  • Transferring websites and other services (domain registration, DNS, etc.) from other hosting providers to Slamdot
  • Monitoring and renewing domain registrations
  • Monitoring and renewing SSL certificates
  • Monitoring client invoices and following up when payment is not received
  • Assisting teammates with technical questions, billing questions and website updates
  • Working on in-house projects such as website updates and account maintenance during downtime


  • Strong ability to multi-task
  • Experience working with WordPress
  • Understanding of HTML and CSS
  • Strong analytical and problem-solving skills
  • Excellent critical thinking, analytical, and problem-solving skills
  • Ability and willingness to learn new tools and technologies
  • Excellent customer service manners
  • Exhibits solid communication skills (oral and written)
  • Attention to detail
  • Troubleshooting experience/technical support experience preferred
  • Experience with website hosting and familiarity with components such as domains, DNS and SSL certificates a plus
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  • Compensation is based on actual experience and client retention.
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