This Data Request Policy outlines how Slamdot, Inc. (“Slamdot”), a Delaware corporation, handles requests for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings.
Except in limited emergency situations (see below), Slamdot requires data requests to be made through formal U.S. legal process and procedures, and will respond to such requests as required by law.
Examples of data requests include:
Preservation Requests: A preservation request asks Slamdot to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
Slamdot’s policy is to notify its customers of requests for their data unless Slamdot is prohibited from doing so by statute or court order.
The following information must be included in a request for customer data:
Domain name and/or IP address associated with the account.
Slamdot may not be able to respond to a request without this information.
Additionally, Slamdot reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
Please use the following contact information to send a Request to Slamdot:
Attn: Legal Department
2099 Thunderhead Road
Knoxville, TN 37922
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER MAIL TO ENSURE WE RECEIVE YOUR REQUEST.
Slamdot may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
Depending on the type of formal legal process provided, Slamdot may be able to respond with one or more of the following types of data:
Non-Content: Slamdot will produce non-content information such as basic subscriber information which may include the following subject to a valid request:
Content: Slamdot will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.
Our policies are pretty standard, however should you have any questions or concerns, please give us a call and we’ll be happy to clarify.