We care about your privacy and believe in transparency. That’s why at Slamdot, Inc. (“Slamdot”, “us”, or “we”), a Delaware corporation, we’re committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it responsibly.
The information that Slamdot collects is hosted on servers located in the United States (U.S.), unless otherwise provided, and may be processed or accessed outside of the European Economic Area countries by us or our service providers. By using our services, you freely and expressly give Slamdot your consent to export your information and data outside of the European Economic Area. We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.
When you access and browse the Site (including, but not limited to, when you submit personal information to us through data entry fields on the website) we will collect the following from you:
Personal Information: The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. We may also ask visitors, users, or prospective users of the Services for additional personal information such as their professional background, specific needs, and budget. Financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. A security icon may appear in your browser when transferring personal information.
Log Data and Activity Tracking: As is true of most websites, we gather certain information automatically through your use of the Site. Slamdot collects certain information automatically from visitors to the Site and users of the Services, such as Internet addresses, browser types, referring domains, timestamps (time page accessed as well as time spent per web page), as well as the specific pages the visitor has requested. This information is logged to help deliver a better user experience (for example, by displaying personalized content to you based on your interactions with the Site or Services), to diagnose technical problems, to support marketing activities and so that we may better administer the Site and the Services in order to constantly improve the quality of the Site and Services.
We also use analytical software to help us understand this information. This software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no responsibility for this collection and use.
Our Site includes marketing cookies and remarketing pixel provided by third parties. That allows these parties to collect the information that you have visited our Site and were interested in certain offers. We also use beacons, tags, click tracking codes and scripts to analyze trends and movements of users around the Site, gather information about user base as a whole and how we can improve our service and Site, to provide advertising based upon activities and interests and to measure advertising effectiveness. As a result we may display targeted, or interest-based, offers to you based on the products you currently own or have recently viewed and deliver other communication more relevant to you and your interests outside of our Site, on other websites part of the third party’s network.
You can manage your preferences regarding Cookies either by modifying your browser settings. Please note that if you simply disable all of our cookies or cookies in general in your browser settings, you may find that certain sections or features of our Site will not work, because your browser may prevent us from setting Site functionally required cookies.
Customer Surveys: We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Other Information: We also receive and store any information that you provide on our Site, our Chat service, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our Services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our Services and to support any action taken by our team as a result in the event of a dispute over our response.
Information Collected By Our Customers: Our customers may collect personal data in connection with the Services we provide to them. Slamdot’s customers control the personal data they collect, and Slamdot will not use or disclose that personal data except as authorized or directed by the customer in the course of our provision of the Services. If your personal data is controlled by one of our customers and you have concerns about the way that data is managed, please contact that customer directly.
In addition to the uses of information already described above, we may also use the information provided to contact users and visitors to further discuss their interest in the Site and the Services, or to send users and visitors information regarding Slamdot or its partners, such as new features, promotions and events. Any such communications will be sent in accordance with users’ and visitors’ marketing preferences. Visitors and users can opt out of receiving such information at any time, by following the instruction to unsubscribe that are included in every communication. We may also email users with service-related information concerning the Services or the Site.
All financial and billing information collected through the Site is used solely to check the qualifications of prospective users and to bill for the Services. This billing information is not used by Slamdot for marketing or promotional purposes.
Personal Information: The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers’ needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on our website and in connection with our services.
We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. Slamdot may also use the information you provide to email Slamdot’s occasional newsletter to the primary contact e-mail on file, or to contact you about other products or services that we think may be of interest.
Contracts: The use of your information is necessary to perform any contractual obligations for any web development, search engine optimization, marketing, or other Services you may have purchased from us.
Log Files: We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Customer Surveys: We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party partners. For example, Slamdot may contact customers based on their survey answers or to highlight certain changes we made in response to customer feedback. Slamdot may also use this information to contact customers about Services that we think may be of interest.
Data Processed on behalf of Users: Users utilize the Services to store and process their data (“Users’ Data”). Slamdot stores and processes Users’ Data only on behalf of, and as instructed by, its users. For example, Users’ Data may be viewed or accessed by Slamdot for the purpose of resolving a problem or support issue. Slamdot may also access Users’ Data if necessary to investigate a suspected violation of the Terms of Service for the Site and the Services, or as may be required by law. Users are responsible for maintaining the confidentiality and security of their user registration and password. Except as instructed by its users (or where required by law), Slamdot will not review, share, distribute, print or reference any Users’ Data on the Site or the Services. Slamdot processes Users’ Data as a “processor” on behalf of the relevant Users, who are the “controllers” of the Users’ Data and instruct its processing in accordance with their own terms and privacy policies.
Slamdot may share users’ and visitors’ information in the following ways:
Credit Card Processing: Slamdot uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on Slamdot’s behalf.
Third Party Services: We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. If a user registers for these services, we will share names or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personal information except for the purpose of providing these services.
Service Providers: We may disclose your personal information to organizations that perform services for Slamdot to provide customer support, and similar services. We will share with these companies only the personal information they need to provide the Services. These organizations will be required to agree to use such information solely for the purpose of providing services to Slamdot, under our instructions, and to keep that information secure.
Domain Registration: In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, the contact information you provide to register a domain name (“Domain Name Registration Information”) has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. At times, customers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from Slamdot and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, Slamdot is required to make WHOIS data available to any third party that enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies, such as ours, businesses, and other organizations do not have the ability to opt-out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.
Legal Reasons: We may access, preserve and share information about customers with companies, organizations, governmental entities or individuals outside of Slamdot if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about customers as necessary to: (i) establish or exercise Slamdot’s legal rights or defend against any legal claim including threatened claims involving Slamdot based on the anonymity of a domain name; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of Slamdot’s Terms of Service.
Consent: We may disclose users’ and visitors’ personal information with third parties where we have consent to do so.
Correcting/Updating Personal Information: If a customer’s information changes, or if a customer no longer desires our Services, we will endeavor to provide a way to correct, update or remove that customer’s personal data in our records. In most cases, this can be achieved via our Control Panel at https://app.slamdot.com or by emailing us at firstname.lastname@example.org.
Opt Out: By default, customers will receive invoices, any system updates, Slamdot newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.
Public Forums: Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.
We will acknowledge and respond to all access, correction, update, opt-out and deletion requests within 30 days of receipt. We will respond to all requests from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
In addition, if you reside in the European Economic Area or Switzerland, you also have the following rights:
Slamdot uses appropriate administrative, technical, organizational, and physical security measures to protect our users’ and visitors’ information and data against accidental or unlawful destruction, loss, and alteration, and against unauthorized disclosure and access. We use standard industry practices to protect visitor and user information, including firewalls, SSL encryption, limiting storage of financial information to a PCI compliant third party provider, system redundancies, and keep our servers at a 24/7 secured, controlled environment.
Unfortunately, no data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee security of the information you transmit to us or host with us using our Services.
In accordance with Slamdot Terms of Service, we do not sell products, provide services or collect information from any individual under the age of 18. If you are under the age of 18, you are not allowed to use the Site and you must request your parent or guardian to use the Site instead. Should you have an evidence that someone under the age of 18 has bought services and provided their personal information to us, please contact us at firstname.lastname@example.org. We will use all reasonable efforts to delete such information from our systems.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Visitors’ and users’ information may be transferred to, and processed in, countries other than the country in which they reside. Specifically, Slamdot’s Site and Services are hosted on servers located in the United States of America, and our group companies and third party service providers and partners may operate around the world. This means that when Slamdot collects visitors’ and users’ information, such information may be processed in any of these countries. For more information about how we transfer visitors’ and users’ information, please contact email@example.com.
Attn: Legal Department
2099 Thunderhead Road
Knoxville, TN 37922
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER MAIL TO ENSURE WE RECEIVE YOUR REQUEST.
Our policies are pretty standard, however should you have any questions or concerns, please give us a call and we’ll be happy to clarify.