5 Ways Your HVAC Company Can Double Its 5-Star Reviews

    Oct 10, 2023

    HVAC businesses are booming across the nation. It’s one of the fastest-growing industries, with a compound annual growth rate of 9.7% between 2019 and 2025. Which means competition isn’t only here to stay, but will continue to increase.

    As the business owner of an HVAC company, you can’t afford a lackluster reputation or online presence. Otherwise, your prospects will choose a competitor. In today’s digital marketplace, prospects immediately turn to online reviews when deciding to request a quote or book HVAC services.

    The fact is: reviews can make or break your growth, profitability and scale. Successful HVAC businesses understand they cannot leave their reviews to chance or count on their customers to leave reviews without a consistent system.

    In today’s blog, we’ll share five actionable ways your HVAC company can double its 5-star reviews, boost its reputation and convert more prospects into paying customers who come back for more.

    Step 1: Overdeliver For Your Customers

    Sure, this one will sound obvious. However, none of the remaining strategies will be effective without focusing on delivering an exceptional experience for your HVAC customers.

    So, what does this include? Ensure your team is well-trained, friendly, and responsive. Address customer concerns quickly and go the extra mile to exceed their expectations. Encourage your team members to treat each service as an opportunity to leave a lasting positive impression.

    Remember: a little effort goes a long way in service-based businesses. By developing a culture of consistent service, customers will feel compelled to leave you glowing, authentic reviews that become marketing assets to grow your HVAC business.

    Step 2: Develop A Review Request Strategy

    Your customers are busy. They’re managing careers, families and responsibilities. Which means they can have a great experience using your HVAC services, but if you don’t have a strategy in place for requesting reviews, they may never leave one.

    Instead, you must have a system to request and capture reviews. This can be as simple as training your HVAC staff to request that they share their experience when the job is complete on major platforms like Google, Yelp or Facebook.

    Or, it could be an automated digital campaign reminding them to leave a review by sending automated Emails and SMS messages once their job is completed. Regardless of the strategy, you want to focus on making it easy for customers to leave a review.

    This includes providing the links ahead of time, sending automated reminders, training your staff and creating incentives or discounts for customers who leave reviews.

    Step 3: Optimize Your Online Profiles

    There’s nothing worse than having a customer attempt to leave a review only to find out your HVAC business isn’t listed on their preferred platform or has an outdated listing.

    Instead, make sure to claim and optimize your profiles on review sites. This includes accurate, up-to-date contact information, business operating hours and high-quality images that help show your prospects and customers that your HVAC business knows how to operate in today’s digital marketplace.

    Step 4: Actively Engage With Reviews

    No one expects any business to have a 5.0 average, especially at scale. Often, customers will choose a business with a lower overall ranking but with hundreds (or thousands) of reviews rather than a 5.0 with only a handful.

    In addition, prospects want to see HVAC businesses that are actively engaging with their reviews as this builds trust. Have someone from your team respond to each one, ideally within 48-72 hours.

    This shows prospects that you care enough to be engaged. Thank customers for positive feedback, and directly address any concerns raised in negative reviews with a polite message that clearly tells them what to do next.

    One study showed that consumers who noticed a business engaged with negative reviews cared 32% less about the review. Show potential customers that you care about their opinions and are committed to improving your services.

    Step 5: Implement a Review Management System

    As an HVAC business owner, you’ve got a lot on your plate. Your team members do too, as they’re performing their tasks in the field. However, none of these strategies will work long-term unless you have a system to capture and manage reviews consistently.

    That’s when using a review management system can be a great solution. These digital tools help you monitor and manage reviews across multiple platforms, automate review requests, and gain valuable insights into customer sentiment. By utilizing technology, you can efficiently track and improve your online reputation.

    Don’t Leave Your Reviews To Chance

    Reviews aren’t going anywhere. In fact, your prospects will only continue to place more value on reviews that summarize what they can expect from your HVAC business—from the first outreach to the completed project.

    Doubling your HVAC company’s 5-star reviews is not an overnight achievement, but with dedication and the right strategies,it’s entirely feasible. Prioritize excellent customer service, actively request reviews, optimize your online profiles, engage with existing reviews, and invest in a review management system.

    If you’re ready to learn more about how we can help streamline and optimize your review capture and management process, we’re here to help. At Slamdot, we’ve helped HVAC businesses optimize their reviews as a key part of their marketing strategy to generate more leads, convert more customers and boost their long-term retention.

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